The daily fire drill

boomerJuice95panorama_fish_eye
Certified Good Poster™
Offline104 posts
6 years ago 6 years
Made this today after what I call our "daily fire drill."
helpdesk ozy.png
PNG, 611.9 KB, uploaded by boomerJuice95 6 years ago.
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Aetherpanorama_fish_eye
Swamp Thot Leader
Offline1006 posts
6 years ago 6 years
@boomerJuice95 has written:
Made this today after what I call our "daily fire drill."
This is top tier
pooplolpanorama_fish_eye
Offline90 posts
6 years ago 6 years
I'm the on-call for my team this week and 6 high-priority incidents came in today. They were all DB timeout related and our services looked fine after the timeouts stopped, so I re-assigned the tix to a DBA team to check out the cause. I guess they didn't like that because the on-call for that team sent me alone a passive aggressive email reminding me when tickets get re-assigned, it pages the on-call for that team.
thanks guess i'll keep the irrelevant tickets to myself next time 🤷🤷🤷
Aetherpanorama_fish_eye
Swamp Thot Leader
Offline1006 posts
6 years ago 6 years
@pooplol has written:
I'm the on-call for my team this week and 6 high-priority incidents came in today. They were all DB timeout related and our services looked fine after the timeouts stopped, so I re-assigned the tix to a DBA team to check out the cause. I guess they didn't like that because the on-call for that team sent me alone a passive aggressive email reminding me when tickets get re-assigned, it pages the on-call for that team.
High priority on-call incident occurs
Reassign to possibly related team
Team complains that they're on-call
Where do I get a work culture this great
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pooplolpanorama_fish_eye
Offline90 posts
6 years ago 6 years
@Aether has written:
@pooplol has written:
I'm the on-call for my team this week and 6 high-priority incidents came in today. They were all DB timeout related and our services looked fine after the timeouts stopped, so I re-assigned the tix to a DBA team to check out the cause. I guess they didn't like that because the on-call for that team sent me alone a passive aggressive email reminding me when tickets get re-assigned, it pages the on-call for that team.
High priority on-call incident occurs
Reassign to possibly related team
Team complains that they're on-call
Where do I get a work culture this great
RIGHT? I wanted to reply back "Well, glad to hear the system is working as intended." so badly.
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